Privacy policy

LUME – Luxury Candles
Effective Date: 2026
At LUME (“we,” “our,” “us”), accessible at lumecandels.com, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our store.
1. Information We Collect
When you visit our website or place an order, we may collect:
Personal Information:
Name
Email address
Phone number
Shipping & billing address
Payment details (processed securely via payment gateways)
Device Information:
IP address
Browser type
Cookies
Pages visited
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate with you about your order
Provide customer support
Improve our website and services
Send promotional offers (only if you opt in)
Prevent fraud and ensure security
3. Payment Security
All payments are processed through secure third-party payment gateways. We do not store your card or banking details.
4. Sharing of Information
We do not sell or rent your personal information.
We may share your information only with:
Payment providers
Shipping partners
Legal authorities (if required by law)
5. Cookies
Our website uses cookies to:
Improve browsing experience
Understand customer behavior
Run advertisements
You can disable cookies through your browser settings.
6. Data Retention
We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and improve our services.
7. Your Rights
You have the right to:
Access your personal data
Request correction
Request deletion of your data
Opt-out of marketing emails
To exercise these rights, contact us at the details below.
8. Contact Information
If you have any questions about this Privacy Policy, please contact us:
📧 Email: info@lumecandels.com
📱 Customer Support / WhatsApp: +91 92969 96091
📍 Address: 141, Purna Nagar Road, Near Bal Vikas Mandir School, Koderma, Jharkhand, India
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.